 RHEIMS JEWELRY is committed to providing you, our valued clients, with the best service possible. Our main goal is to satisfy you and make your online buying experience as pleasant as possible. We understand that purchasing merchandise over the internet is confusing and sometimes scary, especially when large amounts of money are involved. We also understand that buying an engagement ring or any fine jewelry is an emotional purchase, which will have sentimental feelings attached to them for years to come. With this in mind, we have set forth the following guarantees: All of the diamonds we sale are guaranteed to be authentic. All of our merchandise is sold NEW. We do not sell used or estate jewelry.
Our client's privacy is very important. We guarantee that NO information collected by us will be distributed. We guarantee your satisfaction. Each client has a 30 days inspection period (from time you receive the merchandise). If you are not satisfied with your purchase, we will refund your money (less shipping/insurance). Shipping & insurance fees are NOT refundable. Because our prices are very close to our cost, we cannot absorb the non-refundable credit card fees that banks impose on us for credit card processing. Therefore, all returns ARE subject to a 5% restocking fee, and no returns on Platinum orders.
Custom designed rings that we altered or personally made according to your designs are NOT returnable. They are your designs, your tastes, and your ideal of a particular ring. To find a buyer for your ideal ring would be impossible. Due to the nature of our business, we do not warranty against lost diamonds.
RHEIMS JEWELRY will repair the items if: Metal cracks under normal wear. Diamond falls out (diamond is not lost, but falls out). Please remember, the diamonds must be retighten annually due to normal everyday use. We suggest that you have your items professionally cleaned and rechecked on a yearly basis. Any miscellaneous cracks or wear marks that are out of the ordinary. The aforementioned circumstances will be repaired with no labor charges. You will be responsible for materials, if applicable, and re-shipping. If you have further questions, you can call us directly at (213)623-7270
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